St. Charles Surveying Residents on Quality of City Services

SOURCE: City of St. Charles

The city of St. Charles is asking residents to complete and return the survey of a sampling of residents about the quality of municipal services in St. Charles.

The city issued a release about the 2013 Citizen Survey on Thursday. According to the release, the city aims to gather feedback that will be used to set benchmarks for tracking the quality of services the city provides. The 2013 Citizen Survey is being mailed to a sampling of 1,200 randomly selected St. Charles households. Postcards notifying residents that the survey is coming are being distributed.

“If your household was selected to participate in the survey, please follow the directions for filling out the survey and return the completed survey in the enclosed postage-paid envelope. Your responses will remain completely anonymous,” the city’s release states.

“This survey is more standardized than surveys we have conducted in the past,” City Administrator Mark Koenen said in the release. “So in addition to evaluating how residents view city services, it will allow us to track our performance compared with other municipalities.”

In the release, Mayor Raymond Rogina encourages residents to fill out the survey: “Participation is very important to develop a statistically representative sample. Residents’ answers definitely will be useful in helping the city better serve our citizens.”