Terrible!

My sister had her wedding reception at Royal Fox. We had high hopes, especially after the tasting and working with Jane. We were extremely disappointed. Here's a rundown of the major problems:

1. They served the wrong main entree - Yep, you read that correctly, they served the wrong food! When we brought it to their attention they told us "the wedding last week didn't want the breaded chicken, so we didn't think you would either." Ummm, what the heck does a wedding a week ago have to do with what my sister ordered?

2. They didn't have champagne at the bar, even though my sister paid extra specifically for it. When we asked the manager on duty where the champagne was we were told that we were lying about paying for it (we weren't and the contract proved that).

3. The room was WAY TOO HOT! Several guests complained about the temperature. When we brought this up, they told us it was because we had too many people in the room; however, we had at least 70 fewer people than their stated maximum. They also brought us to other sections of the club and said "see, the temperature is fine here." Again, what does that have to do with anything? The reception room was hot.

Overall, what was going bad was made much worse by the horrible attitude of the staff. They never once apologized and instead were defensive and made excuses for everything. I would never recommend this venue to anyone.